Ridgeline IT Solutions ("Ridgeline," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website at ridgelineitsolutions.com and our services, including our SMS alert program, and how we use and protect it.

Information we collect

Information you give us. When you fill out a contact form or Pulse Check, call us, or email us, we collect what you provide, such as your name, business name, email address, phone number, and the details of your request.
Mobile phone numbers for SMS alerts. For our SMS alert program, we collect the name and mobile number of each person who opts in, along with the date and time of their consent.
Information collected automatically. Like most websites, we use Google Analytics to collect basic usage data, such as pages visited, browser type, device type, approximate location, and referring site. This data is collected with cookies and similar technologies.

How we use information

To respond to your inquiries and provide the services you request.
To send operational SMS alerts to people who have opted in.
To operate, maintain, and improve our website and services.
To meet legal, security, and record-keeping obligations.

SMS / text messaging

If you opt in to our Ridgeline IT Alerts SMS program, we use your mobile number only to send the alerts you agreed to receive and to respond to HELP and STOP requests.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You can opt out at any time by replying STOP to any message. Reply HELP for help. Message frequency varies. Message and data rates may apply.

How we share information

We do not sell, rent, or trade your personal information. We share information only:

With service providers that help us run our business (for example, website hosting, form processing, analytics, and our SMS messaging provider), and only as needed for them to perform services for us. They are not allowed to use your information for their own purposes.
When required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Ridgeline, our clients, or others.
As part of a merger, acquisition, or sale of business assets, in which case the information stays subject to this policy.

SMS opt-in data and consent are never shared with third parties for marketing or promotional purposes under any of these exceptions.

Cookies

Our website uses cookies for analytics. You can block or delete cookies in your browser settings. You can also opt out of Google Analytics with the Google Analytics opt-out browser add-on.

Data security and retention

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We keep information only as long as needed for the purposes described here or as required by law.

Your California privacy rights

If you are a California resident, you may have the right to know what personal information we collect about you, to request that we delete or correct it, and to not be discriminated against for exercising these rights. We do not sell or share personal information as those terms are defined under California law. To make a request, contact us using the details below. We will verify your request before acting on it.

Children's privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

Links to other websites

Our website may link to sites we do not control. We are not responsible for the privacy practices of those sites.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page.

Contact us

Ridgeline IT Solutions
19506 Industrial Dr, Suite A
Sonora, CA 95370
Phone: (209) 213-2088
Email: info@ridgelineitsolutions.com