Our Services
Managed IT
Proactive monitoring, lifecycle management, unlimited helpdesk support, and strategic planning.
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Cybersecurity
Layered defenses backed by a fully staffed 24/7/365 Security Operations Center.
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Data Protection & Backups
Cloud and on-premise backups with rapid recovery and high response times.
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Cloud & Email Solutions
Microsoft 365, Google Workspace, and Zoho administration and support.
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Full Time Help Desk
Unlimited dedicated support to resolve issues quickly and minimize downtime.
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Voice Over IP
Modern business phone systems that integrate across devices and remote teams.
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Managed IT
Whether you have no IT staff or a dedicated department, Ridgeline IT provides the expertise, systems, and full staff to function as your complete IT department. We don’t just fix problems — we prevent them, align technology with your business goals, and give you enterprise-grade IT without the payroll burden.
What’s Included
- 24/7 monitoring and proactive maintenance
- Unlimited helpdesk support — onsite & remote
- Patch management and automated updates
- Hardware & software lifecycle planning
- Centralized anti-virus and endpoint protection
- Collaboration with your internal IT team or full outsourced administration
- Vendor management (internet providers, software, hardware warranties)
- Network performance optimization
Business Benefits
- Reduce downtime and keep staff productive
- Predictable IT costs without surprise repairs
- Scalable support that grows with your business
- Executive-level IT guidance without the overhead
Cybersecurity
Cybersecurity is no longer optional — it’s essential. Ridgeline IT provides scalable security solutions, whether you’re a small business that needs baseline protection or an enterprise with strict compliance requirements. Our team offers cybersecurity both as part of our Managed IT services and as a standalone solution for organizations that want a dedicated security partner. Backed by a fully staffed 24/7/365 Security Operations Center, we combine advanced tools with real human oversight to protect your business from evolving threats.
What’s Included
- Baseline security package for small business essentials
- Advanced security suite with 24/7/365 SOC monitoring and incident response
- Email and cloud security hardening
- Endpoint detection and response (EDR)
- Network firewalls, intrusion prevention, and log monitoring
- Multi-factor authentication (MFA) enforcement
- Security awareness training for staff
- Compliance-ready solutions (HIPAA, PCI-DSS, NIST)
Business Benefits
- Affordable options from basic protection to full compliance support
- 24/7 expert monitoring ensures threats are stopped fast
- Meet regulatory requirements without heavy internal overhead
- Safeguard your reputation and customer trust
Data Protection & Backups
Your business runs on data — losing it isn’t an option. Ridgeline IT uses vetted, trusted backup technology to protect your information. We tailor solutions to your environment with backups hosted locally at your office, at our facility, and in US-based SOC 2–compliant data centers to provide layered redundancy and compliance.
What’s Included
- Automated local, offsite, and cloud backups
- US-based SOC 2–compliant data center storage
- Disaster recovery testing and validation
- Email archiving and retention
- High-speed restores to minimize downtime
Business Benefits
- Protection against ransomware, accidental deletion, or hardware failure
- Confidence knowing your backups meet compliance standards
- Faster recovery with minimal disruption
- Peace of mind that your business can always get back online
Cloud & Email Solutions
Cloud platforms drive modern business. We help companies leverage Microsoft 365, Google Workspace, Zoho, and other providers to work smarter, more securely, and with greater collaboration. Our engineers apply industry-standard cloud hardening policies to ensure your data is protected while staying accessible.
What’s Included
- Microsoft 365, Google Workspace, Zoho, and additional providers
- Secure email migration and administration
- Cloud hardening policies: MFA, conditional access, role-based access controls
- Storage optimization and permissions management
- Integration with collaboration tools (Teams, Slack, CRMs)
Business Benefits
- Work securely from anywhere, on any device
- Reduce IT overhead by consolidating cloud platforms
- Protect sensitive data with hardened cloud policies
- Increase productivity with optimized workflows
Full Time Help Desk
When your team needs help, they need it fast. Our full-time help desk is staffed with highly trained technicians who pride themselves on solving problems quickly and effectively. Every Ridgeline IT tech goes through an internal education program, and we invest in our people by offering all employees time and covered expenses for continuing certifications.
What’s Included
- Unlimited support requests from your staff
- Remote and onsite troubleshooting
- Fast response times and proactive follow-ups
- User training for common issues
- Internal education program keeps our team ahead of the curve
- Covered certification costs and dedicated time for employee development
Business Benefits
- Employees stay productive without IT slowdowns
- Confidence that issues are resolved right the first time
- Professional, knowledgeable staff that feel like part of your team
- Continuous improvement as our team invests in ongoing learning
Voice Over IP & Unified Communications
Effective communication is the backbone of your business. Ridgeline IT provides modern Voice Over IP (VoIP) and Unified Communications solutions tailored to your unique needs. By partnering with multiple mainstream providers, we ensure you get the features, reliability, and flexibility that best fit your organization. Our team handles everything from planning and vendor selection to deployment, training, and ongoing support — so you get the right solution without the complexity.
What’s Included
- Vendor evaluation and selection from leading mainstream providers
- Unified communication across phone, video, chat, and conferencing
- Advanced features: intelligent call routing, voicemail-to-email, mobile integration, CRM/ERP integration
- Scalability for small offices through enterprise deployments
- Training and ongoing support for your staff
Business Benefits
- Choose the platform that best fits your business needs and budget
- Ensure seamless communication across remote, hybrid, and on-site teams
- Reduce costs compared to legacy phone systems
- Offload the complexity of managing telecom vendors to a trusted partner
Learn more about our mission on the About page.